Tech support and Insurance Companies

Survey: Users unhappy with PC Call centers
Yeah, tech support calls can be rather painful, but the worst in my mind have to be insurance companies.

That being said, some companies are better than others.  Some of them have really annoying IVR (interactive voice response) systems.  Others, the CSRs are really just  not helpful (to put it mildly).

But if the outsourcing of tech support is a problem–what about insurance companies that have outsourced
their call centers?  (No, names won’t be disclosed here)

Granted, my perspective comes from the standpoint of a provider rather than a member.

Input is welcome

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