Arguments with the vendor

Suffice it to say, I’m anything but a fan of the EMR system we utilize at the office. Besides the simple fact that the software doesn’t really fit our practice (it was implemented before I cam aboard)–what really kills me is the poor support. For example today I sent in a form to enroll for Electronic Remittance Advice. I get a response from the vendor, telling me that the clearinghouse which their

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software uses doesn’t offer ERAs. Funny, but I’ve used the same clearinghouse elsewhere and get ERAs just fine…. It’ll keep me occupied tomorrow….

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